Most schools are fully live within 48 hours. Our onboarding team handles your entire data migration — student records, fee structures, class lists, family contacts — with zero operational downtime.

No. Campus is designed for non-technical school staff. If you can use WhatsApp, you can use Campus. Our onboarding team walks you through everything in a 30-minute session, and support is always a WhatsApp message away.

Yes. We support migration from Excel sheets, Tally exports, Google Sheets, and most legacy school management systems. Our team does the heavy lifting — you just review and confirm the imported data before going live.

After signup, a dedicated onboarding engineer contacts you within 2 hours to schedule your data migration session. You'll be live within 48 hours, with all your data imported and staff trained.

Campus is priced as a flat annual subscription based on your student count — not as a percentage of fees collected. Contact us or book a demo for a quote tailored to your school's size.

No. Campus charges a flat annual SaaS fee. We don't take a cut of your fee collections. Your payment gateway (Razorpay, PayU, or your own) charges its standard rate — usually 1.8–2.3% — but Campus itself charges nothing per transaction.

We offer a personalised 30-minute demo instead of a self-serve trial, so you see exactly how Campus works with your school's data — not a generic demo account. Book your demo to get started.

Campus uses the Meta WhatsApp Business API with pre-approved message templates. You schedule reminders (due-date alerts, overdue nudges, receipt confirmations) and Campus sends them automatically. Each message includes a direct payment link.

No. Campus handles the Meta Business API setup and template approval as part of your onboarding. You don't need a separate WhatsApp Business account or any technical configuration.

WhatsApp Business API messages are billed by Meta at a per-message rate (typically ₹0.35–₹0.90 per message depending on template category). Campus includes a credit balance system so you can top up as needed — there's no markup on Meta's charges.

Yes. Campus provides a set of pre-approved base templates (fee reminders, receipts, event notices) which you can customise with your school name, logo, and specific fee details. New custom templates go through Meta's approval process, which typically takes 1–3 days.

Yes. Campus is hosted on cloud infrastructure with daily automated backups, encrypted data storage (at rest and in transit), and role-based access controls. We follow industry-standard security practices and your data is never shared with third parties.

Access is entirely role-based. You control exactly which staff members see which modules. A front-desk staff member can be given access only to fee collection, while the principal sees full reporting. Vellumarc staff can only access your data with your explicit permission for support.

Your data belongs to you. If you ever cancel your Campus subscription, we provide a full export of all your data (student records, payment history, WhatsApp logs) in standard formats within 7 days. Nothing is deleted without your consent.

Campus support is available via WhatsApp (fastest), email, and phone. Our support team responds to WhatsApp messages within 2 hours on business days. Critical issues (payment failures, data import problems) are escalated and resolved within 4 hours.

Yes. Onboarding includes a full training session for all relevant staff. Additional training sessions can be scheduled any time at no extra cost. We also maintain a growing library of video guides in the Campus help centre.

We take feature requests seriously — many of our current features were built based on direct feedback from schools. If you need something specific, tell us during your demo or contact our team. We'll let you know if it's on our roadmap.